Refund Policy
Last updated: October 2026
This policy explains when and how payments for Injaz orders can be refunded.
Injaz is a private visa and travel services facilitator. We are not a government entity and do not issue visas — all visa decisions are made solely by the competent UAE authorities.
1. Review of each request
Every refund request is reviewed by our team. Depending on the stage of your order, a full or partial refund may be approved.
2. Before submission to the authority
If your application has not yet been submitted to the embassy or authority, the service fee and government fee may be refunded after review.
3. After submission
Once your application has been submitted to the embassy or authority, government fees are generally non-refundable, including when the visa is rejected. Any refund of the service fee is at our team's discretion.
4. How refunds are paid
Approved refunds are returned to the original card through Geidea. It usually takes 5–10 business days for the amount to appear, depending on your bank.
5. How to request a refund
Open the support chat on our website and ask for a refund with your order number — our team will open a support ticket and reply to you. You can also contact us by email or phone.
Contact us
For any question about this policy, contact Injaz:
- Ceo@i-ngaz.com
- +971 56 100 0156
- Opp. Grand Hyatt Regency, Office No. 405, Abbas Taher Marrar Building, Same Chai Souq, Khaleej Street, Near KFC, Deira, Dubai — U.A.E